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Export your top 20 ranking keywords from the Performance tab, search each in an incognito Maps session, record the main category of the leading 3 outcomes, and compare to your own. A mismatch on high-volume questions is the highest-leverage single edit in regional SEO. Pair this audit with our for benchmarks.
They do raise click-through in the regional panel, occupy area that would otherwise emerge a competitor, and feed freshness signals into the 2026 AI summary generator. The product and deal catalogues, by contrast, have become materially more essential this year now that Google Maps pulls items into its AI answers.
A single image, a brief body (approximately 1,500 characters but 150 to 300 performs finest), and an optional CTA button. Posts end after 7 days however remain archived on the profile. Publish a minimum of one per week. The CTA drop-down consists of Book, Order online, Buy, Discover More, Sign up, and Call now Book and Order online convert finest when the landing page is purpose-built.
Great for grand openings, seasonal trunk shows, and time-limited workshops. The event schema feeds into Google Maps event discovery and is among the couple of places where structured calendar data surfaces natively inside the profile. Deal posts support a coupon code, an optional expiration date, and a specific terms-of-use field.
Turn offers monthly; a profile constantly promoting the very same 15% off signals staleness to users and to the summary generator. The Products tab holds private SKUs with photo, name, price, description, and optional CTA. In 2026, Google Maps AI summaries pull straight from product entries when a user asks "does anyone nearby sell X", making this the single most underused surface in GBP.
Every product entry is a tiny landing page inside the profile. Posts, items, and uses now feed into the Maps position summary in addition to evaluations and your profile description. Keep at least one post active at all times, revitalize the item brochure quarterly, and write product descriptions with the specificity a summary generator can ground on components, materials, service scope, warranties.
What has actually changed in 2026 is that evaluation material now feeds 2 unique surface areas: the timeless star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&A section has silently become more crucial for the exact same reason answers are a grounding source for AI actions. Messaging is a conversion channel that many SMBs still end.
Respond to positive evaluations briefly and particularly (mention what the customer mentioned the dish, the procedure, the result). Respond to negative reviews measured and factually, provide an offline channel, and never ever argue. Never ever copy-paste the exact same line throughout five reviews Google's replicate detection flags it and it looks inexpensive to the next customer checking out the profile.
[target2:anchor_exact1]Build the request into the functional workflow post-service SMS, e-mail invoice footer, QR code on the counter instead of running periodic review drives. Never ever provide incentives for reviews; Google's policy enforcement on this is rigorous and automated. Any Google user can ask and answer questions on your profile. That indicates a competitor or a misinformed client can release an incorrect response that sits at the top of your Q&A panel forever.

If you do not answer within 24 hours consistently, Google auto-disables the Message button to protect user experience. Integrate with the Organization Messages API if you operate a customer support platform (Intercom, Zendesk, HubSpot) otherwise path messages to a staffed channel your group actually enjoys.
Generic luxury reviews like "Great service" have constantly been low-value. In 2026 they are likewise squandered summary tokens. Profiles with richer media get more views, more calls, and more instructions requests.
The 2026 media panel surface areas a mix of owner-uploaded and customer-uploaded assets, and benefits profiles that gradually revitalize the owner side. The single broad image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Choose something expressive and top quality, not a generic stock shot. Google occasionally auto-rotates covers from consumer publishes if no owner cover is set a factor to set one clearly.
Tight crop, solid background, legible at favicon size. The logo is what appears next to AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Upload at least 5 of each. Shoot throughout business' best-looking hour (sundown outside, lunch-rush interior) instead of empty on a Monday morning.
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