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Export your leading 20 ranking keywords from the Performance tab, search each in an incognito Maps session, record the primary classification of the top 3 outcomes, and compare to your own. An inequality on high-volume queries is the highest-leverage single edit in regional SEO. Pair this audit with our for criteria.
They do raise click-through in the regional panel, inhabit area that would otherwise appear a rival, and feed freshness signals into the 2026 AI summary generator. The item and deal catalogues, by contrast, have actually ended up being materially more important this year now that Google Maps pulls products into its AI answers.
A single image, a brief body (as much as 1,500 characters however 150 to 300 carries out best), and an optional CTA button. Posts end after 7 days however remain archived on the profile. Publish at least one per week. The CTA drop-down includes Book, Order online, Buy, Find Out More, Register, and Call now Book and Order online transform finest when the landing page is purpose-built.
Great for grand openings, seasonal trunk shows, and time-limited workshops. The occasion schema feeds into Google Maps event discovery and is one of the few locations where structured calendar data surfaces natively inside the profile. Offer posts support a coupon code, an optional expiration date, and an explicit terms-of-use field.
Rotate offers monthly; a profile constantly advertising the very same 15% off signals staleness to users and to the summary generator. The Products tab holds private SKUs with picture, name, rate, description, and optional CTA. In 2026, Google Maps AI summaries pull directly from item entries when a user asks "does anyone neighboring sell X", making this the single most underused surface in GBP.
Every item entry is a tiny landing page inside the profile. Posts, products, and uses now feed into the Maps put summary in addition to evaluations and your profile description. Keep at least one post active at all times, revitalize the product brochure quarterly, and compose item descriptions with the uniqueness a summary generator can ground on ingredients, materials, service scope, warranties.
[target1:anchor_exact1]What has changed in 2026 is that review content now feeds two unique surfaces: the classic star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&A section has actually quietly ended up being more crucial for the very same factor responses are a grounding source for AI reactions. Messaging is a conversion channel that a lot of SMBs still leave off.
Respond to favorable reviews briefly and particularly (mention what the customer discussed the dish, the procedure, the result). React to unfavorable evaluations measured and factually, provide an offline channel, and never argue. Never copy-paste the same line throughout 5 reviews Google's duplicate detection flags it and it looks cheap to the next consumer checking out the profile.
[target1:anchor_exact1]Never ever provide rewards for evaluations; Google's policy enforcement on this is stringent and automated. Any Google user can ask and answer questions on your profile.

If you do not answer within 24 hours regularly, Google auto-disables the Message button to safeguard user experience. Incorporate with the Service Messages API if you operate a client support platform (Intercom, Zendesk, HubSpot) otherwise path messages to a staffed channel your group really views.
Generic first-class reviews like "Terrific service" have always been low-value. In 2026 they are likewise lost summary tokens. Ask for specifics in the request itself "What stood out about the visit?" triggers detail, while "How was your experience?" triggers vague. Our covers associated entity and grounding ideas. Profiles with richer media get more views, more calls, and more instructions requests.
The 2026 media panel surface areas a mix of owner-uploaded and customer-uploaded possessions, and rewards profiles that gradually refresh the owner side. The single large image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Choose something expressive and branded, not a generic stock shot. Google occasionally auto-rotates covers from consumer submits if no owner cover is set a reason to set one clearly.
Tight crop, solid background, understandable at favicon size. The logo design is what appears next to AI-generated summaries and in the local pack listing on desktop test how yours renders at 64 pixels square. Upload a minimum of five of each. Shoot throughout business' best-looking hour (sunset outside, lunch-rush interior) instead of empty on a Monday early morning.
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