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Export your leading 20 ranking keywords from the Performance tab, search each in an anonymous Maps session, record the main classification of the top 3 outcomes, and compare to your own. A mismatch on high-volume questions is the highest-leverage single edit in regional SEO. Set this audit with our for standards.
Neither extreme is right. Posts do not straight move local pack position. They do raise click-through in the regional panel, inhabit space that would otherwise emerge a competitor, and feed freshness signals into the 2026 AI summary generator. The item and deal catalogues, by contrast, have ended up being materially more vital this year now that Google Maps pulls products into its AI answers.
A single image, a brief body (up to 1,500 characters but 150 to 300 performs finest), and an optional CTA button. Posts expire after seven days but stay archived on the profile. Release at least one per week. The CTA drop-down includes Book, Order online, Buy, Discover More, Sign up, and Call now Reserve and Order online convert finest when the landing page is purpose-built.
Great for grand openings, seasonal trunk shows, and time-limited workshops. The event schema feeds into Google Maps event discovery and is among the couple of places where structured calendar information surface areas natively inside the profile. Offer posts support a voucher code, an optional expiry date, and a specific terms-of-use field.
Rotate offers monthly; a profile constantly marketing the same 15% off signals staleness to users and to the summary generator. The Products tab holds specific SKUs with image, name, price, description, and optional CTA. In 2026, Google Maps AI summaries pull directly from item entries when a user asks "does anybody close-by sell X", making this the single most underused surface in GBP.
Every product entry is a tiny landing page inside the profile. Posts, products, and provides now feed into the Maps place summary in addition to evaluations and your profile description. Keep at least one post active at all times, revitalize the product catalogue quarterly, and write item descriptions with the uniqueness a summary generator can ground on ingredients, materials, service scope, assurances.
What has actually changed in 2026 is that review content now feeds 2 distinct surfaces: the timeless star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&An area has silently ended up being more crucial for the very same reason responses are a grounding source for AI actions. Messaging is a conversion channel that most SMBs still end.
React to positive evaluations briefly and particularly (discuss what the reviewer mentioned the dish, the treatment, the result). Respond to unfavorable reviews determined and factually, offer an offline channel, and never argue. Never ever copy-paste the same line across five reviews Google's duplicate detection flags it and it looks cheap to the next client checking out the profile.
[target2:anchor_exact1]Construct the request into the operational workflow post-service SMS, e-mail receipt footer, QR code on the counter instead of running periodic review drives. Never ever use incentives for reviews; Google's policy enforcement on this is strict and automated. Any Google user can ask and address concerns on your profile. That implies a competitor or a mistaken client can release a wrong answer that sits at the top of your Q&A panel indefinitely.

Upvote correct customer responses so they increase above inaccurate ones. Messaging is opt-in and connected to a response-time SLA. If you do not answer within 24 hours consistently, Google auto-disables the Message button to protect user experience. Integrate with business Messages API if you operate a client assistance platform (Intercom, Zendesk, HubSpot) otherwise path messages to a staffed channel your team actually watches.
Generic first-class evaluations like "Excellent service" have constantly been low-value. In 2026 they are likewise lost summary tokens. Request specifics in the request itself "What stuck out about the go to?" prompts information, while "How was your experience?" triggers vague. Our covers related entity and grounding principles. Profiles with richer media get more views, more calls, and more direction requests.
The 2026 media panel surfaces a mix of owner-uploaded and customer-uploaded assets, and rewards profiles that progressively refresh the owner side. The single wide image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Choose something evocative and top quality, not a generic stock shot. Google regularly auto-rotates covers from client submits if no owner cover is set a reason to set one explicitly.
The logo is what appears next to AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Shoot throughout the service' best-looking hour (sundown outside, lunch-rush interior) rather than empty on a Monday morning.
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